https://owntheleap.com/tags/meetings/Recent content in Meetings on Own The LeapHugoen-usTue, 12 May 2026 00:00:00 +0000https://owntheleap.com/posts/case-study-number-four/Tue, 12 May 2026 00:00:00 +0000https://owntheleap.com/posts/case-study-number-four/<p>Monday morning. Back at work. The problem statement from Saturday is sitting in my Notes app between a grocery list and Zoe&rsquo;s SAT tutor schedule. &ldquo;Your enterprise accounts are at risk and your dashboard doesn&rsquo;t show it yet.&rdquo; Fourteen words. I&rsquo;ve been looking at them on and off all weekend the way you look at a parking spot you&rsquo;re not sure is legal.</p> <p>Today I watched it happen.</p> <p>Quarterly business review for one of our top ten accounts. Twelve people on the Zoom. My manager leading. Slides about usage metrics, adoption rates, NPS trends. Everything green. The customer success team had that particular energy people get when they&rsquo;re delivering good news they haven&rsquo;t examined too carefully.</p>