https://owntheleap.com/tags/client-retention/Recent content in Client Retention on Own The LeapHugoen-usThu, 07 May 2026 00:00:00 +0000https://owntheleap.com/posts/the-second-story-was-faster/Thu, 07 May 2026 00:00:00 +0000https://owntheleap.com/posts/the-second-story-was-faster/<p>Thursday night. Doug is downstairs. I know this because I can hear the specific silence of a man watching television with the volume at exactly 14 because he thinks anything above 15 is &ldquo;blasting it.&rdquo;</p> <p>I opened the laptop at 9:40 and started writing the telecom story.</p> <p>The $2.2 million renewal was Wednesday. Tonight I wrote the one from 2021. A telecom client, mid-size, three years into a five-year deal. Usage metrics looked fine. Better than fine, actually. Logins were up 12% quarter over quarter. If you were reading a dashboard, you&rsquo;d say the account was healthy.</p>